Q & A

Q1. When will I receive the product?

A1. Each product is patiently and thoughtfully handmade by Syrian woman. We will ship to you within 3 months after ordering and payment-finished.

Q2. Do I need to pay shipping fee when ordering?

A2. There is no need to pay shipping charge for ordering any product and any amount.

Q3. Will an invoice be issued for ordering product?

A3. Invoice will be issued, if you need tax ID/VAT number on the invoice, please inform in the remarks column.

Q4. Can order products under the name of a company?

A4. Yes, please remark the tax ID/VAT number in column.

Q5. How will the ordered products be delivered?

A5. The parcel will be sent by post office or other courier, and we will send you an email to confirm the receiving address before delivery.

Q6. What are the payment methods for ordering?

A6. We only accept remittance or ATM transfer currently.

Q7. If there is a problem with the product, can it be returned or exchanged?

A7. All products are handmade by Syrian women and will be checked carefully before shipping out to ensure the completeness and usableness. If you have any comments after receiving products, please give us a feedback, we will contact you as soon as we can. Your opinions are the improvement for us.